Cancellations, changes, and flight updates

When is a booking confirmed?

A quote is not itself a confirmed booking. A booking is confirmed when we provide written confirmation of the vehicle, date, pickup details, price, and any agreed payment or deposit conditions through WhatsApp or another written channel.

Cancellation and changes

• Contact us as soon as possible through the original enquiry channel, with your name, date, flight number, and destination.
• Changes before departure are subject to vehicle and driver availability; we will try to offer an alternative.
• A last-minute change, or a change after the driver has been dispatched or the vehicle reserved, may involve actual costs, a vehicle price difference, or a new transfer charge.
• If a cancellation fee, non-refundable deposit, or change fee applies, we will explain it when accepting the change where reasonably possible. The written confirmation controls.

Delayed, cancelled, or changed flights

Providing your flight number lets us plan pickup around the actual landing time. If the flight is delayed, tell us on WhatsApp as soon as possible. If it is cancelled, moved to another date, or replaced with a new flight number, wait for our confirmation of vehicle availability and any fare adjustment. Border, airport, traffic, and driver waiting conditions can affect the arrangement.

Late arrival, no-show, and luggage

Please arrive at the agreed meeting point and keep your phone or WhatsApp available. The waiting period, any waiting charge, and no-show treatment should be confirmed at booking. If we cannot reach you after a reasonable wait and contact attempts, the trip may be treated as a no-show. Passenger and luggage details must be accurate; capacity changes may require a different vehicle.

Events outside our control

Border controls, severe weather, road closures, major traffic, airport disruption, public-safety events, or other circumstances outside reasonable control may cause delay, rerouting, cancellation, or an inability to provide service. We will notify you and discuss practical options, but cannot guarantee border clearance or an arrival time unaffected by external conditions.

Contact

For a change to your itinerary, contact WhatsApp directly: +86 186 8208 1243. Keep the written confirmation of any price, change, or cancellation outcome.